Comprehensive Features


Emergent Protect offers a wealth of features both to the consumer and the OEM. When combined together, Emergent Protect benefits are unmatched in the marketplace.

Consumer


  • It’s comprehensive: an OEM warranty PLUS an extended warranty all in one (both either 12 or 24 month).
  • Offers 24/7 customer contact center services: how-to/instruct and technical support (call-in, email, chat).
  • Provides prompt repair/replace service: depot, swap or advance exchange options.
  • Facilitates easy product registration: consumer registers product using mobile device.
  • Adds extra value: offers payment plan with product upgrade option.
  • Adds even more value: includes 30-day accidental damage, theft/loss coverage.

OEM


  • Emergent Protect transforms warranty programs from a cost center into a profit center.
  • Delivers excellent customer support: builds the brand and creates customer loyalty.
  • Enables consolidated management of OEM and extended warranty programs: one call, one invoice, one team.
  • Provides robust reporting and analytics: creates total transparency around program performance.
  • Delivers 2-5x more customer registrations: through mobile registration solution vs paper registration cards.
  • Creates a market-ready warranty database: warranty data is ready to integrate into broader marketing initiatives.
  • Offers product recall communication services and parts management/sales (quoted separately).